Privacy Policy

Pets Royalty ("we", "us", "our") operates the website https://petsroyalty.com/ and related online store, including all information, content, features, tools, products and services (collectively, the "Services"). Pets Royalty is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing and disclosure of personal information.

By accessing or using any part of the Services, you acknowledge that you have read, understood and agreed to this Privacy Policy.

 

 

Personal Information We Collect or Process

When we refer to "personal information", we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. This does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details: Name, billing address, shipping address, phone number and email address.
  • Financial information: Payment method details, transaction details, payment confirmation and related information. (Note: payment information is securely processed by third-party payment providers and not stored directly by us.)
  • Account information: Username, password, preferences and account settings.
  • Transaction information: Products viewed, added to cart or wishlist, purchased, returned, exchanged or cancelled, and past order history.
  • Communications: Information you provide when contacting us, including customer support enquiries, emails or messages.
  • Device information: IP address, browser type, device identifiers, operating system and network information.
  • Usage information: Information about how you interact with our website, including pages visited, time spent, links clicked and browsing behaviour.

 

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, subscribe to communications, contact us or otherwise provide information.
  • Automatically through cookies, pixels and similar technologies when you browse or interact with the Services.
  • Service providers who help us operate our business, such as payment processors, analytics providers, marketing tools, logistics and customer support platforms.
  • Partners or third parties where permitted by law.

 

How We Use Your Personal Information

  • We may use your personal information for the following purposes:
  • 1. Provide and Improve the Services
  • Process orders, payments, deliveries, returns and exchanges
  • Create and manage user accounts
  • Personalise your shopping experience and recommend relevant products
  • Maintain, operate and improve our website and services
  • 2. Marketing and Advertising
  • Send promotional emails, offers and updates (you may opt out at any time)
  • Display relevant advertisements on our website and third-party platforms
  • Measure and improve the effectiveness of marketing campaigns
  • 3. Security and Fraud Prevention
  • Verify identity and authenticate accounts
  • Detect, prevent and investigate fraudulent, unlawful or harmful activity
  • Protect the security and integrity of our Services
  • 4. Communication and Support
  • Respond to enquiries, requests and complaints
  • Provide customer service and order-related updates
  • Maintain our business relationship with you
  • 5. Legal and Compliance Purposes
  • Comply with applicable Australian laws and regulations
  • Respond to lawful requests from courts, regulators or authorities
  • Enforce our terms, policies and legal rights
  • How We Disclose Personal Information
  • We may disclose your personal information in the following circumstances:
  • With Shopify and service providers who assist us with website hosting, payment processing, analytics, marketing, fulfilment, shipping and customer support
  • With marketing and advertising partners to provide personalised advertising, in accordance with their privacy policies
  • With third parties at your direction or consent, such as delivery partners or social media integrations
  • With affiliated entities within our business structure
  • As part of a business transaction, such as a merger, acquisition or sale of assets
  • Where required by law, legal process or to protect our rights, users or the public
  • Relationship with Shopify
  • Our store is hosted on Shopify. Shopify collects and processes personal information about your interactions with our store and other merchants in order to provide and improve its services. In certain cases, Shopify acts as an independent data controller.
  • To learn more about how Shopify uses personal information and how you may exercise your rights, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal.
  • Cookies and Tracking Technologies
  • We use cookies and similar technologies to operate our website, analyse traffic, personalise content and improve user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
  • Third-Party Websites and Links
  • Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
  • Children’s Privacy
  • The Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
  • Security and Retention of Information
  • We implement reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
  • We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

 

  • Your Rights and Choices (Australia)
  • Under Australian privacy laws, you may have the right to:
  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated personal information
  • Withdraw consent for marketing communications at any time
  • To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

 

  • International Data Transfers
  • Your personal information may be stored and processed outside Australia, including in countries where Shopify or our service providers operate. Where required, we take reasonable steps to ensure that overseas recipients protect your information in accordance with applicable privacy laws.
  • Changes to This Privacy Policy
  • We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. The updated version will be posted on this page with a revised "Last updated" date.

 

  • Contact Us
  • If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:
  • Pets Royalty
    📧 Email: mananjovan@icloud.com
    🌐 Website: https://petsroyalty.com/
    📍 Location: Sydney, Australia